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EQ In The Workplace
Group Emotional Intelligence is based Daniel Goleman’s (1995) framework of awareness and regulation of emotion at multiple levels but it should not be confused with individual emotional intelligence.
The “intelligence” in a group comes from the patterns of behaviour, or norms that develop as the group goes about its task. Group Emotional Intelligence is a group-level construct and is very different from the individual-level emotional intelligence of group members.
Group Emotional Intelligence represents the ability of a group to generate a set of norms that guide the emotional experience in a group in an effective way. There are norms that guide the group’s interaction with: its members (individual-level), the group as a whole (group-level), and others outside the group (cross-boundary level). At each of these levels there are norms that create awareness of emotion in the group and norms that regulate group behavior. Reference: (Druskat & Wolff, 2001a, 2001b; Wolff, Druskat, Koman, & Messer, 2006).
There are a myriad of companies and corporations that put value into EQ in the workplace and are starting to see it as just as important and in some cases more so than IQ – especially with their team leaders, supervisors and managers and are investing in training their teams accordingly. Companies are already seeing the R.O.I. of these courses with the change in the group EQ and results.
Incorporating an understanding of emotional intelligence into your workplace can improve effective leadership and teamwork and increase bottom-line results!
Research has shown that an increase in Emotional Intelligence is linked to:
• Higher sales and profits
• Increased performance
• Improved customer satisfaction
• Decreased attrition rates
• Reduction in training costs
Until next time….
BEING A VICTIM
It’s amazing how many people take on the victim role in a situation. This can be in intimiate relationships, at work, within your group of friends or any other place where there are relationships with other people. It really is a scary thought that by playing the victim you are giving all your power away to someone else. Blaming others for your misfortune is NOT taking responsibility for your life. You alone have the power to make the change required. Anik Singals YouTube clip on it explains it perfectly. Have a watch!
If you want to learn how to take back your personal power and lead the life that you want, get in touch and find out about Diluting the Iceberg 3 Day Workshop through Moving Forward Australia (Empowered Consciousness Clients are guaranteed a place in their workshops). Seats fill fast. Let me know!!